Tuesday, March 30, 2021

5 Real World Examples of Robotic Process Automation

There are several ways to use robotic process automation effectively and here, we have mentioned the 5 most useful real-world examples of RPA use cases. 

Robotic Process Automation
Real-World Examples of Robotic Process Automation

What is Robotics Process Automation?

Robotic Process Automation (RPA) is a software technology that allows anyone today to learn, mimic, and then implement rule-based business processes, enabling business users to devote more time to customer service or other higher-value works.

RPA is a software program that runs on the end user's PC, portable computer, or mobile device. It is a series of commands, executed by Bots according to a set of defined business rules.


Robotic process automation can interact with existing IT architectures without the need for complex system integration. RPA system enables organizations to automate tasks, just as they do in a person across applications and systems. 

RPA can be used to interact with internal applications, websites, user portals, etc, and automate labor-intensive workflows, infrastructure, and back-office processes. 


The main goal of RPA technology is to replace the repetitive and boring paperwork performed by humans with virtual labor. RPA does not require code development, nor does it require direct access to the application code or database.


Top 5 Real-World Examples of RPA Use Cases

Robotic Process Automation (RPA) shows a lot of benefits in different areas of the industry because it supports high-frequency, repetitive, and standardized, and rule-based processes,, which are essential for an appropriate service. 

So, here are the top 5 real-world examples of RPA use cases being leveraged by the industry leaders.


1. Customer Order Processing

The RPA works in the background and verifies all repeated orders to ensure accuracy and work in a non-intrusive way and speed up complex workflows. It extracts order and customer profile data from multiple systems, rechecks bills, ships and automates predictable and repeatable steps.


You can assign management responsibilities to robots for automation. The robot can easily adapt to multitasking.

RPA technology will check for vulnerabilities, find problems, reduce errors and help process non-standard data, purchase orders, and manual processing.

RPA first defines the order process and reduces order processing time from 20 minutes to a few seconds per order. 

No manual input is required, and the cycle time is 24/7, which means high productivity and efficiency.


RPA provides a high return on investment, faster processing speed, reduced personnel and costs, and improved data and control of the entire process. and eliminates all manual input time and automates every step from end to end. 


The robot creates a simplified automated process for customer information requests and can send updated responses. 

It extracts data from CSV, Excel, and thousands of orders, and automatically executes order receipts and deletes key data manually entered.

 

2. Mail Processing and Post Automation

Employee account information and analysis can be used to guide robots and high-priority emails handled by employees. RPA divides thousands of emails into groups and responds.


Faster response = customer satisfaction.

RPA has drag-and-drop technology and free coding functions. It eliminates paperwork, printing emails, monitoring emails. 

RPA can quickly intercept help desk requests or hardware problems from new users, reducing the workload of IT service desk experts.

 

Teams can have better control over emails, and robots can provide strategic results and better results in critical emails.

Automatic customer reports are generated every week, which contain the number of customers and operations that need to be performed on stakeholders. RPA sends updates to key personnel and representatives in the field.


3. Call Center Operations

You can use automated tasks to set up customer profile data and compare eligibility requirements, pricing, and policies.

Reporting issues, working knowledge updates, product descriptions, education and verification information processes (usually manual) are computerized into automated steps.


You can generate an automatic response and set a trigger with a shorter average talk time. 

APA consolidates all necessary data into one screen and adds an intuitive method. It reduces errors, improves communication, and automates data integration, workflow and reduces steps.

RPA creates templates and tracks issues without having to monitor all applications and load data with just one click. It fills the data automatically instead of the copy and pastes method.

 

4. Web Crawling and Scraping

RPA helps gather website data and collect sites and web pages from media sites and stock trading sites based on keywords and aggregated data.

Employees can create custom crawls, automate batch data processing, and collect social media profile data through quick setup and easy-to-understand processing.


RPA also helps improve better decision-making capabilities, customize complex use cases for URL Filters and web scraping multiple pages from websites, and transform data into easy-to-digest information.

The screenshot captures bitmap data that can be cross-checked on the collected data. A plug-and-play format suitable for non-technical teams, extracting data is simple and fast, and can solve business data needs.

 

5. Payroll Processing

Robotic process automation is a highly relevant and easy-to-implement automation methodology that could perform actions with extraordinary speed and accuracy and transform several routine HR tasks


With the help of RPA technology, manual payroll activities can be programmed for various situations. Human resource functions and documentation tools can be simplified and ready for digitization. The salary life cycle, data collection and time-consuming tasks can be simplified, and different systems can be integrated, so the information can be updated to a standardized format.


Data access between payroll and finance can make it easier to share information with a single source of truth by having a database within the global payroll framework.

Expense reporting, benefits, taxes, and data verification processes can be automated, and employees can create digitized, automated and easy-to-process wage standards with regulations that trigger alarms.

Data transfer, payment, payroll, schedule and workflow have repetitive operations and can be set to allow automation.

Easy and secure accessibility simplifies bonuses, holiday pay, compliance, taxes, salary deductions and calculations. 


Conclusion: 

Companies are reluctant to invest because they lack the technical understanding of digital technology and cannot find the most suitable tools for their workplace environment, but the benefits exceed their concerns.

Organizations in the United States are spending a lot of money to modernize IT infrastructure, update existing technologies and digitize business processes.


Robotic process automation (RPA) has many advantages in businesses, including faster problem resolution, reduced business errors, enhanced website crawling capabilities, and effective transportation and dynamic operations.

RPA can lean business operations by automating manual processes,  reduce operating costs and save overall costs and can increase the high level of productivity of employees.

The high level of customer service has increased the productivity of the entire company.

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